Snapsy

Privacy Policy

Effective date: 1 May 2026  ·  Version 1.1

Snapsy Technologies Pvt. Ltd. (“Snapsy”, “we”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Digital Personal Data Protection Act 2023 (DPDPA), UIDAI guidelines, and applicable Indian laws.

1. Data We Collect

From Users (Customers):

  • Phone number (for OTP-based login)
  • Name and email address
  • Saved delivery addresses (with GPS coordinates)
  • Real-time location during active bookings only
  • Payment history (card/UPI details are handled by Razorpay and never stored by Snapsy)
  • Ratings, reviews, and booking history

From Helpers (Service Providers):

  • Phone number, name, email, date of birth, gender
  • Aadhaar document image — stored encrypted; number never stored in plaintext per UIDAI guidelines
  • PAN document image — stored encrypted for tax compliance
  • Selfie / photo for identity verification
  • Bank account / UPI details — stored encrypted, used solely for payouts
  • Driving licence and vehicle documents (where applicable)
  • Real-time GPS location while online and during active bookings
  • Service history and earnings data

2. Legal Basis for Processing (Consent)

We collect and process your personal data on the basis of your free, specific, informed, and unambiguous consent provided at registration via OTP verification, as required under the Digital Personal Data Protection Act 2023. You may withdraw consent at any time by requesting account deletion. Withdrawal of consent will result in termination of your account as services cannot be provided without necessary data.

3. Purpose of Data Collection

  • Service delivery: Matching users with nearby helpers and tracking bookings.
  • Identity verification: KYC to prevent fraud and ensure safety for all parties.
  • Payments & payouts: Processing customer payments and paying helpers.
  • Safety: Location tracking during active bookings for user and helper safety.
  • Legal compliance: Tax records, RBI guidelines, and other regulatory requirements.
  • Platform improvement: Anonymised analytics to improve service quality.

4. How We Protect Your Data

  • All sensitive data (Aadhaar images, PAN images, bank details) is stored using AES-256-GCM encryption.
  • Aadhaar numbers are never stored in plaintext, complying with UIDAI Authentication Regulations.
  • Payment card data is never stored — handled entirely by Razorpay (PCI-DSS certified).
  • All data is transmitted over HTTPS/TLS.
  • Access to personal data is restricted to authorised personnel and systems only.
  • Access to encrypted documents is restricted to authorised admin operations only and is audit-logged.

5. Data Sharing

We do not sell your personal data. We share it only:

  • With the matched Helper/User — limited to name and phone number during an active booking.
  • With Razorpay — for payment processing.
  • With SMS providers — for OTP delivery only.
  • With regulators — when required by law (tax authorities, courts, law enforcement).

6. Data Retention

  • KYC document images (Aadhaar, PAN, selfie): Permanently deleted from our servers within 7 days of verification decision (approval or rejection). Only verification status is retained — not the documents themselves. This complies with UIDAI circular on Aadhaar data minimisation and DPDPA §6.
  • Helper location data: Current GPS coordinates are overwritten with each location update. No historical location trail is stored beyond what is needed for active booking tracking.
  • Payment records: Retained for 7 years as required by RBI and Income Tax regulations.
  • Booking history: Retained in anonymised form after account deletion for financial compliance.
  • Account data: Deleted within 30 days of account deletion request. Anonymised booking/earnings records may be retained for regulatory compliance.

7. Your Rights (DPDPA 2023)

  • Access: Request a copy of your personal data by emailing hello@snapsy.co.in. We will respond within 30 days.
  • Correction: Update your name, email, and address at any time via Profile in the app.
  • Deletion (Erasure): To delete your account and all personal data, email hello@snapsy.co.in with subject "Delete My Account". We will process within 30 days. Anonymised booking/earnings records may be retained for financial and regulatory compliance.
  • Nomination (DPDPA §14): You may nominate another person to exercise your data rights in the event of your death or incapacity. Email hello@snapsy.co.in with subject "Data Rights Nomination".
  • Grievance redressal: Contact our Grievance Officer; we acknowledge within 48 hours and resolve within 30 days.

8. Children's Privacy

Snapsy is not intended for users under 18. We do not knowingly collect data from minors. If you believe a minor has registered, contact us immediately at hello@snapsy.co.in and we will delete the account.

9. Cookies & Analytics

The Snapsy mobile app does not use cookies. We collect anonymised crash reports and usage analytics via Sentry and Firebase. No personally identifiable information is included in analytics data.

10. Changes to This Policy

We will notify you via the app when material changes are made. Continued use after notification constitutes acceptance. The version number above is updated with each revision.

11. Grievance Officer & Contact

As required under IT (Intermediary Guidelines) Rules 2021 and DPDPA 2023, we have designated a Grievance Officer:

Grievance Officer: Pradeep Saravanan
Snapsy Technologies Private Limited
CIN: U74909TZ2026PTC038861
GSTIN: 33ABTCS5055J1ZU
Reg: 5/84, Velampatti, Palacode, Dharmapuri, Tamil Nadu — 636805
Ops: Saibaba Colony, Coimbatore, Tamil Nadu
Privacy Email: hello@snapsy.co.in
General: hello@snapsy.co.in
Grievances acknowledged within 48 hours and resolved within 30 days as per DPDPA 2023 and IT Rules 2021.
Unresolved grievances may be escalated to the Data Protection Board of India once constituted under DPDPA 2023.